# ChatBnB

> ChatBnB (https://chatbnb.io) is an AI guest concierge for vacation rentals, Airbnb hosts and small hotels. Hosts add their property information once; guests get instant answers 24/7 about check-in, Wi-Fi, house rules, parking and things to do nearby, in their own language. Operated by CHD Labs UG, Germany.

## What it does

- Answers guest questions around the clock from the host's own documents (house manual, welcome guide, house rules) and quick notes (Wi-Fi, door codes, parking).
- Recommends local activities and places near the property.
- Replies in the guest's language: English, German, Spanish, French, Italian, Dutch, Portuguese or Polish.
- Branded per property: name, colors, logo, avatar and welcome message.
- Shared by direct link, printable QR code, or embedded on the host's website. Guests need no app or account.
- Host dashboard with conversation history, guest tickets and analytics; available in English, German, French, Spanish and Italian.
- Setup takes about five minutes. Data is processed under the GDPR, conversations are stored on servers in Europe.

## Pricing (EUR)

- **Trial** – free: 1 AI agent, 300K one-time AI credits. For new hosts launching one AI-powered guest assistant.
- **Starter** – €6.99/month: 1 AI agent, 3M monthly AI credits. For growing hosts who need reliable daily guest automation.
- **Pro** – €14.99/month: 3 AI agents, 10M monthly AI credits. For multi-property hosts scaling operations with confidence.
- **Business** – €49.99/month: 12 AI agents, 40M monthly AI credits. For teams that require high-volume coverage and operational control.
- **Enterprise** – €199/month: 30 AI agents, 45M monthly AI credits. For operators managing larger portfolios with advanced support.

All plans: no credit card required to start, upgrade/downgrade or cancel anytime. Larger portfolios (25+ properties): sales@chatbnb.io.

## FAQ

### What is ChatBnB?

ChatBnB is an AI concierge for vacation rentals, Airbnb hosts and small hotels. It answers guest questions about check-in, Wi-Fi, house rules, parking and things to do nearby, 24/7, using the information you provide about your property.

### How does the AI concierge know about my property?

You upload your house manual, welcome guide or house rules and add quick notes such as Wi-Fi details, door codes and parking instructions. Your agent answers guests from that information, and you can update it at any time.

### How do guests reach my concierge?

Share a direct link, print a QR code for your property, or add the chat to your own website. Guests open it in their browser; there is no app to download.

### Which languages does it speak?

Guests can write in English, German, Spanish, French, Italian, Dutch, Portuguese or Polish, and the concierge replies in the guest's language.

### How much does ChatBnB cost?

You can start on the free plan with one agent and no credit card. Paid plans start at €6.99 per month and add more agents and monthly AI credits. You can upgrade, downgrade or cancel at any time.

### How long does setup take?

Most hosts are live in about five minutes: name and brand your agent, add your property information, then share the link or QR code.

### Is my guests' data safe?

ChatBnB is operated by CHD Labs UG in Germany and processes data in line with the GDPR. Conversations are stored on servers in Europe and all data is encrypted in transit.

## Links

- [Home and product overview](https://chatbnb.io/): features, pricing and FAQ
- [Sign up / sign in](https://chatbnb.io/auth/login): passwordless email code
- [Privacy policy](https://chatbnb.io/legal/datenschutz)
- [Cookie policy](https://chatbnb.io/legal/cookies)
- [Terms and conditions](https://chatbnb.io/legal/agb)
- [Imprint](https://chatbnb.io/legal/impressum)

## Contact

- Support: support@chatbnb.io
- Sales and demos: sales@chatbnb.io